When using OneNotary's services, clients can rest assured that their notarized documents are completely compliant with the laws in 50 of the US states. 
In rare cases, documents may be rejected, declined, or refused, as noted below. 
Please know that OneNotary is 100% committed to working closely with you to resolve these issues and to finding a mutually satisfactory solution as quickly as possible.


No Charges Before Notarization Completion 

The payer provides a credit/debit card prior to the session. But the card will not be charged until the session is complete.


How can you prevent document rejection?

There are some common reasons why your document may be rejected. Please check your documents before submitting them, so there is minimal delay in completing your notarization.

  • Notarization Acceptance Readiness: Check if the receiving party accepts documents notarized online or if it requires an in-person notarization.

  • State-Specific Notary Requirements: Some documents are required to be notarized by a specific state. Before initiating a session, double-check this requirement. 
    If a notary from a different state picks up your request, promptly inform them of this specific state requirement. This will ensure your session is directed to the appropriate notary.

  • Document Specific Requirements: Sometimes, the receiving party may reject your document due to a unique document requirement. 

  • Name and Address Consistency: The names and addresses in all documents must be consistent. Without consistency, the documents will be rejected. 
    Ensure that your name and address match the document you're notarizing and your ID.

  • Check the Original Document: To ensure a smooth experience, please double-check your document for typos before uploading it into your session. 


Steps to Take if Your Document is Rejected

If your document encounters rejection, follow these steps for swift resolution:

  1. Contact Support: Reach out to us at support@onenotary.us and provide details.

  2. Supplying Evidence: Provide the evidence by filling out the form shared by our support team. 

  3. Review and Approval: Once you've shared the necessary evidence, we'll thoroughly review your case and get back to you after the investigation.

  4. Refund Process: Upon approval, we'll issue a refund to your original payment method. This will be the same card you used during your initial notarization session.

  5. Exploring Solutions: In most instances, the issue can be quickly resolved by requesting a follow-up session with a notary to make the necessary corrections. 
    As another option, our team will arrange a complimentary session to re-notarize your document as soon as possible. We are committed to taking the most proactive steps to rectify the problem.


By taking these steps, you can address document rejection efficiently and ensure a smooth notarization experience.


See Also