Remote Online Notarization FAQ

How to Fix Video/Audio
You may experience problems when accessing a camera and microphone in a browser. When it happens, you will see an error in the "Video/Audio Check"...
Wed, Jul 26, 2023 at 3:15 PM
Paying for Remote Online Notarization
When you order a Remote Online Notarization, the cost of the notary session includes notarization of one document with a single notary stamp.  Cost St...
Fri, Aug 11, 2023 at 12:12 PM
What are the Photo ID Options Available for Identity Verification?
Every state has specific requirements to what Photo ID can be used to prove your identity in front of the notary. Two universal options accepted in all stat...
Tue, Sep 19, 2023 at 12:06 PM
How to Take a Good Picture of Your Photo ID
Photo ID verification happens automatically. To make sure your images pass the verification process, please follow the guidelines: 1. Place the document...
Mon, Jul 3, 2023 at 7:39 AM
How to Verify a Document Notarized Online
Once you receive a document that was notarized via remote online notarization, there are a few essential tokens to look for: The document must be signe...
Thu, Jul 20, 2023 at 7:33 AM
OneNotary Refund Policy
You can take comfort knowing that your notarized document is 100% legal, compliant, and acceptable in all 50 United States. In the rare event that your docu...
Fri, Aug 18, 2023 at 7:28 AM
Is it Possible to Notarize Documents if I'm a Not a US Citizen?
To notarize online, all signers must have: A valid U.S. photo ID Social Security Number at least two years old. (An ITIN number will not be compatible...
Wed, Apr 28, 2021 at 11:36 AM
How To Install IdenTrust Root Certificate
The digital certificate issuer guarantees the notary identity validity. It often comes with a matching root certificate from the certificate provider. It ma...
Wed, Mar 24, 2021 at 6:25 AM
What if I am Currently Outside the U.S.?
Do you travel? If so, a remote notary makes even more sense. You can be anywhere in the world and notarize your personal and business documents online. All ...
Mon, Apr 26, 2021 at 11:43 AM
How to Fix the Audio/Video on iPhone/iPad
Whenever you experience a problem with audio/video connection on iOS iPad or iPhone, here is what you can do to resolve the issue. The example below illustr...
Thu, Dec 30, 2021 at 7:42 AM