Remote Online Notarization FAQ

How to Fix Video/Audio
If you get the error message, "video/audio check", it may be because access to your camera or microphone was denied. In this case please follow...
Mon, Mar 31, 2025 at 6:09 AM
Paying for Remote Online Notarization
When you order a Remote Online Notarization, the cost of the notary session includes notarization of one document with a single notary stamp.  Cost St...
Tue, Apr 8, 2025 at 4:57 AM
What are the Photo ID Options Available for Identity Verification?
Prior to verifying your identity with a Photo ID, all signers will have first verified their identity with a Social Security Number that is valid for at lea...
Thu, Jan 30, 2025 at 12:53 PM
How to Take a Good Picture of Your Photo ID
Photo ID verification happens automatically. To make sure your images pass the verification process, please follow the guidelines: 1. Place the document...
Tue, Mar 25, 2025 at 8:34 AM
How to Verify a Document Notarized Online
Once you receive a document that was notarized via remote online notarization, there are a few essential tokens to look for: The document must be signe...
Mon, Mar 31, 2025 at 5:56 AM
OneNotary Refund Policy
You can take comfort knowing that your notarized document is 100% legal, compliant, and acceptable in all 50 United States. In the rare event that your docu...
Tue, Apr 8, 2025 at 4:59 AM
Is it Possible to Notarize Documents if I'm a Not a U.S. Citizen?
OneNotary can offer notarization services to non-U.S. citizens, but it's essential to meet the following requirements: Have a National Passport or U...
Sat, Apr 19, 2025 at 11:54 AM
How To Install IdenTrust Root Certificate
The digital certificate issuer guarantees the notary identity validity. It often comes with a matching root certificate from the certificate provider. It ma...
Tue, Mar 25, 2025 at 8:25 AM
What if I am Currently Outside the U.S.?
Do you travel? If so, a remote notary makes even more sense. You can be anywhere in the world and notarize your personal and business documents online. All ...
Tue, Oct 31, 2023 at 12:04 PM
How to Fix the Audio/Video on iPhone/iPad
Whenever you experience a problem with audio/video connection on iOS iPad or iPhone, here is what you can do to resolve the issue. The example below illustr...
Mon, Dec 18, 2023 at 2:27 PM