You can always pause or terminate your session if something goes wrong during the notarization process.
Pause the Session
If you need to pause the session, please ask the notary to do so. In this case, all session information will be saved.
To continue the session, please locate the session page and refresh it. Complete another audio/video check, and then you will be connected to a notary.
A notary session can be paused for the following reasons:
- Audio/video issues
- The document needs to be corrected
- The notary does not meet your state or language requirements, and the session is paused to assign another notary.
Terminating the Session
You can terminate the session by pressing the red "Terminate Session" button.
Please note: if your session is terminated you will not receive notarized documents, all session information will be deleted and your card will not be charged.