You may experience problems when accessing a camera and microphone in a browser. When it happens, you will see an error in the "Video/Audio Check" window.

If you are denied access to a camera and a microphone when prompted, you may have to make changes to camera and microphone settings. Find instructions for the most common browsers below:

On a desktop computer or laptop instructions for the most used browsers:

For Smartphones and Tablets

If the instructions listed above do not help and the issue is not fixed, you might need to change a device.

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